Questionnaires and Surveys are groups of data or tools use to gather targeted information about people, individuals and organizations for the purpose of analysis. More critically, Questionnaires are bodies of structured questions with given alternatives designed to acquire needed data/information which is used in analyzing or achieving the investigation intended in a survey. So, Questionnaires are more like data/inputs which can be used in carrying out a survey.
Questionnaires and Surveys can be used to investigate beliefs, opinions, behaviors, and/or undertake scientific inquiries by the people who administer them. They are usually designed in standard formats to ensure that the facts being investigated are gathered reliably. Some of the ways that data used in gathering data needed for Questionnaires and Survey are: through mails (usually in a structured group), online survey, streets and home interviews, and telephone interviews and survey.
Questionnaires and Surveys for Customers
There are many reasons why an organization may decide to carry out surveys of their customers, so, are many purposes for such investigations. An organization may decide to investigate the opinion of its customers about a particular product or service. It may also run a survey to drive a market campaign, product development and promotions. A survey may also be necessary to address an issue or complaints by the customers.
Whatever the reason and/or purpose of a survey about company’s customers, what is most important is that the methods and the Questionnaires adopted will be designed to address the issues and resolve them as appropriate.
Purpose of Investigation or Research
First, an organization should clearly describe the purpose of its investigations. Is it to identify their specific needs? Is it to promote a product to a specific segment? Is it to address their complaints? Is it to envisage their expectations? Ultimately, the style, the questions and the strategies involved are going to be decided by the purpose of the survey.
These are the premises upon which the investigation is driven. It could be assumed that customers are dissatisfied with the quality of services rendered by the organization. It can be that customers prefer a particular product than the other and the company intends to investigate the reason. All these are possible hypothesis upon which the Questionnaires and other data gathering tools are deployed to investigate in a survey
Methods for investigations:
This will specify the appropriate methods of undertaking the survey. Should it be online? Should it be recorded for further analysis? Should it be sent through the mails? Should it be Questionnaires or critical observations? If the purpose is clear, the method is easier to decide. Sometimes, it is possible to combine more than one method for a survey and research activity.
Questionnaires: This will be based on the purpose of the research and the hypothesis upon which it is driven.
Data Gathering and Analysis: Whatever the method chosen, it is important to state the purpose of the investigations and inform the respondents that the information supplied will be discreetly used.
Observations and Recommendations: Observations are made based on the results from the investigation undertaken and necessary recommendations given.
Here is our collection of 33 Free Questionnaire Templates (Word),